Frequently Asked Questions (FAQ's)
How can I contact King Living?
A. For any enquiries or assistance, please submit an enquiry to Customer Service.
Where is the King Outlet located?
A. Products available on the King Outlet website are sold exclusively online and are not displayed or stocked in King Living showrooms. Showroom inventory may differ. Order pickups are not available at King Living showrooms. However, if you place an order for pickup, we will verify the region in which the order was placed and arrange for pickup from the nearest warehouse.
How do I know what products are available in my location?
A. Visit the King Outlet website here and enter your postcode or suburb in the upper left-hand corner of the homepage. You will be able to view all the products available in the warehouse closest to you. From there, you can browse all the great products currently available on sale.
Can I collect my order from a King Living Showroom?
A. No, all orders created for collection must be picked up from our warehouse indicated at the time of checkout.
Below is the location of our New Zealand warehouse:
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Warehouse Location (Order Pickups Only): |
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Auckland - 2 Mahunga Drive, Mangere Bridge, Auckland 2022, New Zealand |
Postal address (not for pickups): PO Box 59044, Mangere Bridge, Auckland 2151, New Zealand
Note: If you are unable to collect your purchase from our warehouse, please contact our Customer Support Team to discuss delivery options and pricing.
What are my delivery options?
A. There are two delivery options available:
- Express: Delivery of packaged furniture only.
- Deluxe: Includes delivery, assembly, and disposal of packaging.
When will I receive my delivery?
A. You will receive your delivery on the date selected at checkout, or as advised by our Despatch Team.
Can I get same day delivery?
A. No, delivery is scheduled for the date selected at checkout.
Do you deliver to my area?
A. Delivery availability depends on where you are located in New Zealand, including whether you are in a metropolitan or regional area.
To confirm, select a product and proceed to checkout, where you can enter your preferred delivery address.
The website will then display the available delivery options or notify you if the address is outside our service area. You can also contact our Customer Support Team for more information.
How can I track my delivery?
A. Once your order has been finalised and delivery has been confirmed, tracking information will be provided to you via the communication method chosen at checkout. Please contact our Customer Support Team for any delivery timeframes and estimated arrival times.
Do you offer storage for me to pick up my order at a later date?
A. Once your order has been confirmed and is ready to collect, pickup will be required on the nominated date selected at checkout.
Should you experience any obstacles with collecting on the nominated date, please contact our Customer Support Team for further assistance.
What payment methods are accepted?
A. The following payment methods are accepted:
- Shop Pay
- Google Pay
- Visa
- Mastercard
- Amex
- UnionPay
Is the price listed the final offer?
A. Yes, no further discounts apply. Products are sold at a discounted price.
Can I cancel my order after it has been confirmed?
A. Once your order has been confirmed, we do not offer the ability to cancel an order as per the Terms and Conditions of Sale.
Can I return sale items if I don't like what I've chosen or it doesn't fit?
A. We do not offer returns or exchanges for change of mind. It is important to check that the product you are purchasing is suitable for your needs and will fit in your desired space. Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. You can read more about that in our terms and conditions here.
Can I change the colour or fabric of the product if I prefer something different?
A. Absolutely! Offering a range of convenient services, including recovering and refurbishment, King CareĀ® is a dedicated in-house team. King CareĀ® products and services exist to keep your King Living furniture looking its very best. You can find out more about King CareĀ® here.
Our website offers you the opportunity to explore our collections in more detail, where you can view most colour, fabric and leather choices upon selection. To explore these possibilities further, please visit our website here.
What is the return policy?
A. Please refer to our website for the Terms and Conditions of Sale for Clearance Products. Please choose carefully as we do not refund or exchange for change of mind or wrong selection. To view the King Terms and Conditions of Sale for Clearance Products click here.
Are the products listed on King Outlet all 'brand new'?
A. The product condition for each product will be visible on the product page. Products listed will either be brand new (unused), like new (used for display purposes), or with minimal wear. Please refer to the grading on the product page for further clarification.
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See Product Grading below: |
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Brand New - The product is brand new and unused. |
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Like New - The product is like new, with minimal wear. It may have been used for display or promotional purposes. |
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Minimal Wear - The product is used and has minimal wear. It may have minor defects. |
Can I view the furniture in a King Living Showroom before purchasing?
A. While the exact products featured on our King Outlet website are not able to be viewed prior to purchase, you are welcome to visit a King Living Showroom to view similar items. Our showrooms have various pieces on display in select colour and fabric options. While we may not have the exact item you are intending to purchase on display, our showroom team will be able to assist you with any product enquiries you may have, and we invite you to explore our range further. You can find your nearest showroom here.
What are the Warranty Terms and Conditions of Sale?
Warranty: Steel frames only, 25 years.
Delivery: Refer to Terms and Conditions of Sale here.
Cancellation: Not available.
Storage: Not available.
Payment: Payment in full is required at the time of purchase.
Do you offer after-sales support if I encounter a problem after purchase?
A. Yes, our Customer Support Team is here to help. You can contact us via our Customer Service page here by submitting a general enquiry, or via the online chat feature on our website.